Refund policy
At NCE Apparel, customer satisfaction is important to us. Because many of our products are made-to-order or printed in limited quantities, the following return policy applies.
Returns & Exchanges
Returns or exchanges are only accepted for items that arrive damaged, defective, or incorrect.
To request a return or exchange, customers must contact us within 3 days of delivery and provide:
- Order number
- Description of the issue
- Photos of the item if applicable
Non-Returnable Items
The following items are generally non-refundable:
- Custom or made-to-order apparel
- Clearance or sale items
- Worn, washed, or altered merchandise
- Gift cards
Refunds
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Sizing Responsibility
Customers are responsible for reviewing sizing information before ordering. We are not responsible for incorrect size selections unless the wrong item was shipped.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us as soon as possible so we can make it right.
Order Cancellations
Orders may only be canceled before production or fulfillment begins.
Contact Us
For return or refund questions, please contact Noble County Events through noblecountyevents.com.